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We're here to help! The doors to our online customer support center are always open. At your convenience, you can use this self-service menu to find information, software, search support, or if you need additional help, contact


New York Connect.Net
317 Madison Avenue, Suite #907
New York, N.Y, 10017
Phone: (212) 293-2620 TOLL FREE: 800-USA-8619
Fax: (212) 293-2628

For technical support contact:
For Sales or Billing Questions call: M-F 9-5 EST (212) 293-2620



Moving Support:

Moving can be a traumatic and difficult time. There are so many items to take care of that it is easy to miss something. Too often the one item you miss can delay the entire move. New York Connect can help you move more efficiently. We've compiled a list of common moving problems and suggested solutions. If you are moving, click on the link for helpful tips and call New York Connect to see how we can assist you with your move.

Attention all NYCT Dial-Up Modem Users:

Effective August 30, 2006 our primary direct dial-up acces number for New York City will be changing. The old access number, 212-461-3500, will be permanently disconnected. The new acess number will be 212-765-1220. The only thing that will be changing is the phone number. Internally, the new number is connected to the same equipment as the old number.

You may begin using the new access number, 212-765-1220, from August 15th, 2006 onwards. We recommend switching to the new number as soon as possible to prevent any service interruptions.

We apologize in advance for any inconvenience. If you have any problems or questions, please e-mail or call us at 212-293-2620.